Though that website is unreachable from your computer, it is definitely not down because you are able to access the same website from another computer at home.Facing a similar problem ? Here’s how to diagnose and fix the issue:
Fix 1:
- Check your Windows HOSTS file -
- Make sure there’s no entry in the hosts file that maps the website’s address to localhost or an incorrect IP address like 127.0.0.1
- it is a possibility if you have imported some third party hosts file.
- cmd /k notepad c:\WINDOWS\system32 \drivers\ etc\hosts
Fix 2:
- Find Faults in the Pipeline
- Paypal website may be up and running but it is possible that the real problem lies with a router that is between you and the computer hosting the Paypal website.
- Do a traceroute and check for messages like “Request Timed Out”
- they will help you find the location of the breakdown.
- Type the following command in the Run Window:
cmd /k tracert www.paypal.com
- remember to replace Paypal with address of the website that is unreachable.
Fix 3:
- Clear DNS Cache
- The DNS cache keeps a record of sites that you have recently visited on your computer.
- If that gets corrupted, you may have issues opening sites that were previously accessible without problems.
- Type
- cmd /k ipconfig /displaydns in the Run window to see the cache entries.
- If that unreachable website is listed in the cache, type
- cmd /k ipconfig /flushdns to clear the cache.
Fix 4:
- Website May Be Blocked
- The chances are rare but it is possible that access to some particular website may be have been restricted by the Office firewall.
- To test this, send an email to www@web2mail. com with the problematic website URL in the subject field.
- If the website is up, you will get a text copy of the web page in an email message.
Fix 5:
- Suspend the Anti-Virus and Firewall
- If you are running an external software firewall or anti-virus program (like Norton, ZoneAlarm, etc), exit and restart the web browser.
- Is the problem solved now ?When nothing works, open 192.168.1.1 and reboot the modem.
- If that fails, restart your computer and as a final step, call your ISP support
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